Press Releases

PTS spares are just a call away

17 January 2012

As part of its comprehensive spares service, PTS has opened a dedicated call centre to help installers order the parts that they need quickly and easily.

Open from 8am to 8pm, Monday to Friday and 9am to 12pm on Saturdays, the call centre is operated by an experienced team who are able to identify customer requirements, locate stock and process orders at 175 PTS spares branches.

Martyn Farrelly, Spares Operations Director at PTS, said:

"Our spares service has continued to grow year on year and we wanted to make sure that busy installers could contact us whilst they were on the move, by popping in store, picking up the phone or through the new MiSpares smart phone software.

"The dedicated spares distribution centre ensures excellent availability in addition to the local support received through business development managers. Our spares service is an important part of the PTS business with 175 spares counters operating nationwide. Having the call centre in place will further aid its growth and make life even easier for our customers."

PTS launched MiSpares in September 2011. The program is easily accessed through a smart phone or hand held device and allows installers to identify parts and locate stock whilst on site. With 90,000 parts identified by product number, keyword, gas council number or manufacturer code and 16,000 live images, it's easy to identify the right spares part.

PTS account customers can call the dedicated spares call centre on 0844 335 1901 orvisit the MiSpareswebsite at www.mispares.co.uk to register for a personal login and password.