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Trade Support

At PTS we are here to offer you all the support you need to run an effective, successful business. From the large selection of leading brands we stock to ensuring that the service you receive from us is of the highest standard to ensuring that your orders arrive where and when we say they will, PTS are here to make your dealings with us as effective and efficient as possible. Want to know more?

Customer Service

Customer service is at the heart of your experience with us and to prove it we developed a Customer Service Charter to show the world just how serious we really are. It’s not just words, it’s a goal at our very core, guided by the promises that are outlined in our Customer Charter for all to see. Promises we’ve created by speaking to customers like you. And that we plan to deliver against by always providing the best quality service, no matter how you trade with us.


With a network of over 80 branches across the UK stocking a full range of installer essentials and our five national distribution centres your'e never far away from the product you need to get the job done. Don't want to collect your product from branch or need a delivery straight to site? No problem, our delivery service is second to none and, as well as being reliable and timely, has recently been awarded the Gold award in the Fleet Operators Recognition Scheme (FORS). FORS is a national recognition scheme that acknowledges safer, greener and more efficient deliveries in London and the rest of the UK. For more information on the scheme visit the FORS website here.

As a FORS accredited company you can be assured that PTS deliveries are not only going to get you your product on time but that they are done in a safe and fuel efficient way. It has never been more important to consider the environmental impact your business is having. Maintaining focus on Green Credentials can help you get ahead in business in terms of quotes and tenders.

Need a spare part pronto?

Call our national late order hotline on 0844 335 1901

Our industry leading late order hotline provides you with fast and easy access to thousands of spare parts, open Monday to Friday until 8pm. The required parts are available to order ready for next day collection meaning that if an urgent job comes in after branch closing hours we've got you covered.